Program Purpose: Person-Centered Planning Philosophy
We provide assistance in the customer’s home. As such, every customer is entitled to the same privacy that we would expect for ourselves in our own home, to receive all needed and/or wanted services/treatment, and have those services and/or treatment provided in the safest, most humane and courteous environment possible.
As support staff, we have the duty to ensure that each customer attains his/her respective maximum potential by empowering not enabling, encouraging not belittling, being patient not intolerant of limitations, and caring not spiteful. While at the same time, respecting their right to freedom of choice, which at times may conflict with what we would like the customer to do.
However, we also have the responsibility to safeguard the customer from making decisions that could place his or her individual health and/or safety at risk. The customer does not have the right, nor can we allow a decision to stand, which places the customer in harm’s way. We feel that this is truly an awesome responsibility.
Person Centered Planning and Service Delivery
The Direct Care Staff role in the person centered planning process is critical. Some of the people we serve will need our extra effort to discover what they want, where they want to be, and how to interact with family, friends, and community. It may also sometimes be especially challenging to help the person learn about choices for achieving the things they want, and what the risks and benefits of each choice can be. Learning to evaluate choices and to make decisions is often something new to the people we serve, since the service delivery system in the past usually has had decisions made by other people, instead of the persons receiving services.
The following are actions staff can take to assist in the person centered planning process:
- Help identify who will be members of the person’s support network
- Help the person describe who he is in terms of his likes and dislikes, future goals, past experiences, support systems, special needs or challenges, and any other information the person thinks is important to understand who he or she is and where he or she wants to go
- Help the person implement set goals
- Help identify choices for meeting those goals
- Help identify problems and barriers to reaching goals
- Help identify supports and services needed to meet goals
- Help identify expected duration of services
- Implement the plan exactly as agreed upon by the customer
- Record enough information that everyone will know how the plan is working, as well as how it might be improved
- Get feedback from the customer as to how well they feel the plan is working; how happy they are with the process and/or the plan
- Review other information about how the plan is working, including input from family, guardians, friends, and other persons significant in the customers’ lives
- Take and make suggestions on how the process, plan, or goal can be revised if necessary to maximize customer satisfaction