- Quality Improvement – We will continually strive to find better ways to provide service.
- Participation and Involvement – We will seek input to find the best solutions to problems and methods of making improvement. We will share information, resources, and ideas. We will continually develop necessary skills within an environment where decisions are made at the appropriate base level.
- Cost Consciousness – We will continually improve operating efficiency and reduce costs based on the recognition that every action we take can influence external as well as internal costs.
- Customer Focus – We will ensure a cooperative partnership among all members in our framework built on mutual trust, respect, and dignity, to achieve quality results in a satisfying, safe and healthy environment. We will strive to satisfy the needs of the persons served to meet and exceed their expectations. We believe the quality of our services has a powerful impact on the lives of the persons we serve and the quality of their lives.